We use zendesk and CSOD. The automatic emails it sends out are not reaching a specific user outside of our domain. I have examined the header info from the undeliverable email supposed to go out to the outside user and some header info from emails I sent to my own personal gmail as a test.
Does anyone have any suggestions as to where to look first? Is it OK to post the header info here? If its failing arriving to her but only her is it more likely the issue is on our end or hers? Our policy is set to reject so not sure why it shows quarantine below.
dmarc=fail reason=“No valid SPF, No valid DKIM” header.from=csod.com (policy=quarantine);
spf=none (relay.mimecast. com: domain of mail.la4.csod.com has no SPF policy when checking