Strategy for better compliance on MS 365

Technical Help
1

I am seeing some failures on the MS365 portal that was over 100% the week before.

We updated our settings to get the send.boyzshop.com working on 11/16 and from 11/17 to 11/20 showing 100% compliance. Without making any changes, the compliance rate dropped off for that same subdomain.
Any ideas on how we need to get our subdomains recognized properly?

2

Hi Sean and welcome to the forums

The steps to take depend entirely on the reason of the compliance gap. A drop in compliance can have several causes. To name a few but by no means being a comprehensive list:

  • Domain DNS issues
  • Receiver DNS issues
  • Misconfiguration of email authentication mechanisms
  • SPF or DKIM failing due to a recent configuration change
  • Miscategorized forwarding causing SPF/DKIM compliance drop in data set, primarily due to DKIM failing.

These are some of the most common reasons why a compliance gap may be observed. It can be challenging to understand the cause of a gap simply by looking at the DMARC in some cases. For privacy reasons, I recommend you reach out to our support team at support@dmarcian.com. They will happily go over the data with you to help you come up with a troubleshooting approach to understand the reason of the gap and if any remediative action is necessary.

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