# Email not arriving to Exchange Online Server

**URL:** <https://forum.dmarcian.com/t/email-not-arriving-to-exchange-online-server/1200>\
**Category:** Technical Help\
**Created:** [March 5, 2020, 9:31pm UTC](https://forum.dmarcian.com/t/email-not-arriving-to-exchange-online-server/1200 "2020-03-05T21:31:08Z")\
**Posts on this page:** 2\
**Page:** 1

<div class="post-metadata">

**Author:** ![koboldadmin](https://avatars.discourse-cdn.com/v4/letter/k/b3f665/32.png) [@koboldadmin](https://forum.dmarcian.com/u/koboldadmin)\
**Post date:** [March 5, 2020, 9:31pm UTC](https://forum.dmarcian.com/t/email-not-arriving-to-exchange-online-server/1200/1 "2020-03-05T21:31:08Z")

</div>

We started having some mail go missing a few weeks ago. Had a couple of users report that they were trying to reset passwords at vendor sites and that their password reset email was not arriving. Nothing is ever found with a msg trace and no bounceback’s to the sender. dmarcian reports for our domain come back with 0 issues. What could cause this? Now, as of today we just had a couple more reports of email not arriving and it is not in quarantien and cannot be found with a message trace, so this is becoming very problematic.

---

<div class="post-metadata">

**Author:** ![dsdsystems](https://avatars.discourse-cdn.com/v4/letter/d/aca169/32.png) [@dsdsystems](https://forum.dmarcian.com/u/dsdsystems)\
**Post date:** [March 8, 2020, 10:46pm UTC](https://forum.dmarcian.com/t/email-not-arriving-to-exchange-online-server/1200/2 "2020-03-08T22:46:41Z")

</div>

Are your mx servers in your DNS settings pointing to one provider. i.e. microsoft mx servers only?