# Technical Help **URL:** https://forum.dmarcian.com/c/technical-help/23.md?page=3 [Latest](https://forum.dmarcian.com/latest.md) · [Categories](https://forum.dmarcian.com/categories.md) **Page:** 4 --- ## [Issue with DKIM](https://forum.dmarcian.com/t/issue-with-dkim/1611)
**Author:** [@coumba](https://forum.dmarcian.com/u/coumba)\ **Replies:** 6\ **Last updated:** [August 6, 2021, 8:28am UTC](https://forum.dmarcian.com/t/issue-with-dkim/1611 "2021-08-06T08:28:05Z")
Hi, I’m pretty new to everything DMARC and I’m having trouble figuring something out. I’ve been using dmarcian for about a month now with everything showing up fine, until today. Can anyone please let me know what w… --- ## [Dmarcian says there is no DKIM key on Subdomain](https://forum.dmarcian.com/t/dmarcian-says-there-is-no-dkim-key-on-subdomain/1601)
**Author:** [@BriMan83](https://forum.dmarcian.com/u/BriMan83)\ **Replies:** 2\ **Last updated:** [July 22, 2021, 10:54pm UTC](https://forum.dmarcian.com/t/dmarcian-says-there-is-no-dkim-key-on-subdomain/1601 "2021-07-22T22:54:01Z")
I’m not sure if this is a technical glitch or something else with Dmarcian, but the website is telling me that there is no DKIM key configured for my subdomain. But I can tell you with 100% certainty it is there. MxToo… --- ## [Failed SPF DMARC on high volume of emails](https://forum.dmarcian.com/t/failed-spf-dmarc-on-high-volume-of-emails/1597)
**Author:** [@steve18](https://forum.dmarcian.com/u/steve18)\ **Replies:** 1\ **Last updated:** [July 22, 2021, 8:13pm UTC](https://forum.dmarcian.com/t/failed-spf-dmarc-on-high-volume-of-emails/1597 "2021-07-22T20:13:30Z")
Each day I get a SPF fail for the same PTR coming from Google for about 1,400 emails. I am not sending anywhere near this volume of email through Google. Here is s screenshot or the report: 07.16.2021-09.43.41 Is my do… --- ## [TLS Reporting - max\_age issue? no policy found for Google but Microsoft and Comcast found sts policy. 100% success](https://forum.dmarcian.com/t/tls-reporting-max-age-issue-no-policy-found-for-google-but-microsoft-and-comcast-found-sts-policy-100-success/1585)
**Author:** [@washingon](https://forum.dmarcian.com/u/washingon)\ **Replies:** 1\ **Last updated:** [July 9, 2021, 12:05pm UTC](https://forum.dmarcian.com/t/tls-reporting-max-age-issue-no-policy-found-for-google-but-microsoft-and-comcast-found-sts-policy-100-success/1585 "2021-07-09T12:05:09Z")
I am 2+ weeks after deploying MTA-STS policy and I am getting TLS Reporting. I am seeing daily reports in dmarcian but reporter Google Inc reports are 100% in the no policy found group. All others are in the sts policy. … --- ## [TLS Reporting - sts-policy-invalid failure type for comcast](https://forum.dmarcian.com/t/tls-reporting-sts-policy-invalid-failure-type-for-comcast/1577)
**Author:** [@washingon](https://forum.dmarcian.com/u/washingon)\ **Replies:** 2\ **Last updated:** [July 7, 2021, 7:51pm UTC](https://forum.dmarcian.com/t/tls-reporting-sts-policy-invalid-failure-type-for-comcast/1577 "2021-07-07T19:51:14Z")
I am in testing policy mode for MTA STS and the TLS report in dmarcian shows Failure Type sts-policy-invalid for a comcast sender. The dmarcian TLS Inspector tool verifies that setup is 100%. TLS Record is valid, MTA S… --- ## [Configure DMARC Subdomain](https://forum.dmarcian.com/t/configure-dmarc-subdomain/1348)
**Author:** [@ebucca](https://forum.dmarcian.com/u/ebucca)\ **Replies:** 1\ **Last updated:** [September 29, 2020, 6:08am UTC](https://forum.dmarcian.com/t/configure-dmarc-subdomain/1348 "2020-09-29T06:08:53Z")
Hi, I would like to use a subdomain to send email from our Marketo platform to external contact. Assuming that our domain is “example.com.au” and we would like to use “marketo.example.com.au” as domain, trying to deter… --- ## [Sudden SPF invalid problem relating to Google servers?](https://forum.dmarcian.com/t/sudden-spf-invalid-problem-relating-to-google-servers/1558)
**Author:** [@aminco](https://forum.dmarcian.com/u/aminco)\ **Replies:** 3\ **Last updated:** [May 18, 2021, 12:59pm UTC](https://forum.dmarcian.com/t/sudden-spf-invalid-problem-relating-to-google-servers/1558 "2021-05-18T12:59:05Z")
We’ve had our SPF record set up and have been using dmarcian for about a year and it’s been working fine with no problems and no changes. Starting 2 days ago, we started getting alerts from dmarcian that our SPF recor… --- ## [Yahoo sending mail to junk](https://forum.dmarcian.com/t/yahoo-sending-mail-to-junk/1353)
**Author:** [@ilens](https://forum.dmarcian.com/u/ilens)\ **Replies:** 13\ **Last updated:** [January 22, 2021, 10:47am UTC](https://forum.dmarcian.com/t/yahoo-sending-mail-to-junk/1353 "2021-01-22T10:47:56Z")
I have all the recommended DMARC, SFP etc records and my IP does not show up on any spam lists, but Yahoo puts all messages from my IP (2 domains) into Junk. How can I get this fixed - Yahoo doesn;t reply to messages --- ## [New client -- can I forward existing reports?](https://forum.dmarcian.com/t/new-client-can-i-forward-existing-reports/1537)
**Author:** [@SomervilleTom](https://forum.dmarcian.com/u/SomervilleTom)\ **Replies:** 2\ **Last updated:** [May 7, 2021, 4:19pm UTC](https://forum.dmarcian.com/t/new-client-can-i-forward-existing-reports/1537 "2021-05-07T16:19:01Z")
Last week, I turned on DMARC/DKIM/SPF for the two domains I manage. When I set up the TXT records, I set the rua field to my own email address. I’ve now got my demarcian account working and I’ve changed the rua (and ruf)… --- ## [DMARC Capable Ziggo Zakelijk](https://forum.dmarcian.com/t/dmarc-capable-ziggo-zakelijk/1542)
**Author:** [@swatt](https://forum.dmarcian.com/u/swatt)\ **Replies:** 2\ **Last updated:** [May 7, 2021, 1:42pm UTC](https://forum.dmarcian.com/t/dmarc-capable-ziggo-zakelijk/1542 "2021-05-07T13:42:13Z")
Back in about March, I think I finished setting the various things DMARC up, and it seems that the reporting is behaving more-or-less correctly. However, when looking at my reports, I keep seeing “Ziggo Zakelijk” show u… --- ## [SPF and Microsoft but not Microsoft](https://forum.dmarcian.com/t/spf-and-microsoft-but-not-microsoft/1532)
**Author:** [@cooper](https://forum.dmarcian.com/u/cooper)\ **Replies:** 1\ **Last updated:** [April 20, 2021, 1:09pm UTC](https://forum.dmarcian.com/t/spf-and-microsoft-but-not-microsoft/1532 "2021-04-20T13:09:27Z")
This is a crazy issue, I am hoping someone knows how to resolve. We have a Microsoft 360 account, but we host our own email server and our own Active Directory. We sync our active directory with Microsoft so that Tea… --- ## [Quarantine policy not applied to nxdomain](https://forum.dmarcian.com/t/quarantine-policy-not-applied-to-nxdomain/1523)
**Author:** [@dmarcpete](https://forum.dmarcian.com/u/dmarcpete)\ **Replies:** 3\ **Last updated:** [April 16, 2021, 7:05pm UTC](https://forum.dmarcian.com/t/quarantine-policy-not-applied-to-nxdomain/1523 "2021-04-16T19:05:09Z")
Hello world! I have spf and/or dkim set up for all legitimate sources of mail for my domain. Dmarcian xml parser reports show in the Policy Details table that my policy and subdomain policy are set to Quarantine. I’m gr… --- ## [Void lookup: no records found for "\_spf.zen.co.uk A and AAAA"](https://forum.dmarcian.com/t/void-lookup-no-records-found-for-spf-zen-co-uk-a-and-aaaa/1525)
**Author:** [@Mike\_S](https://forum.dmarcian.com/u/Mike_S)\ **Replies:** 3\ **Last updated:** [April 15, 2021, 10:21am UTC](https://forum.dmarcian.com/t/void-lookup-no-records-found-for-spf-zen-co-uk-a-and-aaaa/1525 "2021-04-15T10:21:09Z")
Hi, I have this ‘issue’ being reported in my Domain summary report but am unsure how to clear it. The full issue reads: Void lookup: no records found for “\_spf.zen.co.uk A and AAAA” while evaluating “a:\_spf.zen.co.uk”. … --- ## [Updated Aggregate Reporting email - now no reporting](https://forum.dmarcian.com/t/updated-aggregate-reporting-email-now-no-reporting/1509)
**Author:** [@GavinAber](https://forum.dmarcian.com/u/GavinAber)\ **Replies:** 2\ **Last updated:** [March 23, 2021, 8:59am UTC](https://forum.dmarcian.com/t/updated-aggregate-reporting-email-now-no-reporting/1509 "2021-03-23T08:59:01Z")
Hi, I updated my aggregate reporting email within my DNS entry but it appears that I now no longer have any reporting showing on my dashboard since the change. Firstly, are my emails still being DMARC’d successfully - … --- ## [Google Calendar invites not showing up in Outlook (Office 365)](https://forum.dmarcian.com/t/google-calendar-invites-not-showing-up-in-outlook-office-365/1193)
**Author:** [@ddavis12](https://forum.dmarcian.com/u/ddavis12)\ **Replies:** 5\ **Last updated:** [March 11, 2021, 6:51pm UTC](https://forum.dmarcian.com/t/google-calendar-invites-not-showing-up-in-outlook-office-365/1193 "2021-03-11T18:51:01Z")
We cannot figure out how to configure our DNS to resolve the problem of not seeing google calendar invites from our suppliers/vendors/partners. Does anyone know how to help resolve this problem? We have searched the foru… --- ## [Deciphering Yahoo DMARC reports](https://forum.dmarcian.com/t/deciphering-yahoo-dmarc-reports/1476)
**Author:** [@tao101](https://forum.dmarcian.com/u/tao101)\ **Replies:** 0\ **Last updated:** [February 23, 2021, 6:27pm UTC](https://forum.dmarcian.com/t/deciphering-yahoo-dmarc-reports/1476 "2021-02-23T18:27:48Z")
Is anybody well-versed at parsing Yahoo DMARC reports? I am working on an email deliverability project for my company and puzzled at some regular traffic that appears on bell.ca. Using https://xmlisse.wordpress.com/202… --- ## [DMARC advice for those supporting HubSpot](https://forum.dmarcian.com/t/dmarc-advice-for-those-supporting-hubspot/1418)
**Author:** [@thinruin](https://forum.dmarcian.com/u/thinruin)\ **Replies:** 2\ **Last updated:** [January 26, 2021, 3:45pm UTC](https://forum.dmarcian.com/t/dmarc-advice-for-those-supporting-hubspot/1418 "2021-01-26T15:45:32Z")
What configuration is recommended for clients with HubSpot, since HubSpot doesn’t allow for custom return-path entries? For those with HubSpot, please see this article and Upvote: https://community.hubspot.com/t5/HubSpo… --- ## [Office 365 selectors failuring DKIM inspector tool](https://forum.dmarcian.com/t/office-365-selectors-failuring-dkim-inspector-tool/1213)
**Author:** [@JeremyLloyd](https://forum.dmarcian.com/u/JeremyLloyd)\ **Replies:** 16\ **Last updated:** [January 12, 2021, 9:31am UTC](https://forum.dmarcian.com/t/office-365-selectors-failuring-dkim-inspector-tool/1213 "2021-01-12T09:31:43Z")
When I use the DKIM inspector tool on my domains some are failing for some Office 365 selectors with “Missing DKIM records”. I get a similar problem with the mxToolbox DKIM test utility. e.g. selector1 might fail, but s… --- ## [Hubspot not passing SPF or DKIM aligment?](https://forum.dmarcian.com/t/hubspot-not-passing-spf-or-dkim-aligment/1415)
**Author:** [@LBB-Specialties](https://forum.dmarcian.com/u/LBB-Specialties)\ **Replies:** 7\ **Last updated:** [December 11, 2020, 12:11am UTC](https://forum.dmarcian.com/t/hubspot-not-passing-spf-or-dkim-aligment/1415 "2020-12-11T00:11:21Z")
Greetings, I am having an odd issue. I thought I had configure my DNS records correctly to allow Hubspot to send emails on my domain behalf, however, all my reports, show that NO email is being aligned correctly. Is t… --- ## [I'm stumped. No DMARC signing yet - 2 weeks and counting](https://forum.dmarcian.com/t/im-stumped-no-dmarc-signing-yet-2-weeks-and-counting/1189)
**Author:** [@WebGuy](https://forum.dmarcian.com/u/WebGuy)\ **Replies:** 3\ **Last updated:** [December 3, 2020, 4:28pm UTC](https://forum.dmarcian.com/t/im-stumped-no-dmarc-signing-yet-2-weeks-and-counting/1189 "2020-12-03T16:28:30Z")
I have successfully applied DMARC, DKIM and SPF for dozens of domains. My own domain, however, continues to indicate no DMARC signing and I cannot figure out why. Domain: WebGuy.com DMARC record: “v=DMARC1; p=reject;… --- ## [Can use the same domain as "From" to send email for 2 different accounts using same source?](https://forum.dmarcian.com/t/can-use-the-same-domain-as-from-to-send-email-for-2-different-accounts-using-same-source/1404)
**Author:** [@eftan](https://forum.dmarcian.com/u/eftan)\ **Replies:** 1\ **Last updated:** [November 20, 2020, 2:16pm UTC](https://forum.dmarcian.com/t/can-use-the-same-domain-as-from-to-send-email-for-2-different-accounts-using-same-source/1404 "2020-11-20T14:16:44Z")
Hi, currently i have a Sendgrid account setup used by Marketing and email is sent “From” @abc.com. Now, i need to setup another account in SendGrid to be used by another department and the send "From " must be @abc.com … --- ## [How to setup TLS Reporting](https://forum.dmarcian.com/t/how-to-setup-tls-reporting/1387)
**Author:** [@bill](https://forum.dmarcian.com/u/bill)\ **Replies:** 2\ **Last updated:** [November 11, 2020, 12:12am UTC](https://forum.dmarcian.com/t/how-to-setup-tls-reporting/1387 "2020-11-11T00:12:02Z")
I see a new beta tab in my DMARCian control panel labeled “TLS Reporting”. To test this out I setup up MTA-STS and TLS-RPT on a couple of domains. These reports have been empty so I assume that there have simply been no … --- ## [What should I do if my company only use G Suite to send mail?](https://forum.dmarcian.com/t/what-should-i-do-if-my-company-only-use-g-suite-to-send-mail/1375)
**Author:** [@hungdh](https://forum.dmarcian.com/u/hungdh)\ **Replies:** 3\ **Last updated:** [October 30, 2020, 1:08pm UTC](https://forum.dmarcian.com/t/what-should-i-do-if-my-company-only-use-g-suite-to-send-mail/1375 "2020-10-30T13:08:26Z")
Hello, My company use G Suite for sending mail from one domain. We use Gmail via webmail and mobile apps. We do not use any email marketing services, ticking system or mail relay. I have successfully set up SPF and DKI… --- ## [What kind of DMARC policy for unused domains?](https://forum.dmarcian.com/t/what-kind-of-dmarc-policy-for-unused-domains/1376)
**Author:** [@hungdh](https://forum.dmarcian.com/u/hungdh)\ **Replies:** 3\ **Last updated:** [October 28, 2020, 3:09pm UTC](https://forum.dmarcian.com/t/what-kind-of-dmarc-policy-for-unused-domains/1376 "2020-10-28T15:09:04Z")
Hello, My companies have 10 domains but we only use ONE of 10 domains for sending mail. So in DMARC record for those 9 unused domains, should I just simply apply “p=reject” for them? --- ## [Specific recipient not getting automated emails](https://forum.dmarcian.com/t/specific-recipient-not-getting-automated-emails/1373)
**Author:** [@Cannondella](https://forum.dmarcian.com/u/Cannondella)\ **Replies:** 1\ **Last updated:** [October 23, 2020, 1:54pm UTC](https://forum.dmarcian.com/t/specific-recipient-not-getting-automated-emails/1373 "2020-10-23T13:54:38Z")
We use zendesk and CSOD. The automatic emails it sends out are not reaching a specific user outside of our domain. I have examined the header info from the undeliverable email supposed to go out to the outside user and s… --- ## [Domain source compliance needs improvement](https://forum.dmarcian.com/t/domain-source-compliance-needs-improvement/1319)
**Author:** [@leftovrbacon](https://forum.dmarcian.com/u/leftovrbacon)\ **Replies:** 1\ **Last updated:** [October 11, 2020, 3:41pm UTC](https://forum.dmarcian.com/t/domain-source-compliance-needs-improvement/1319 "2020-10-11T15:41:32Z")
So I’m now getting reports for my domains but under tasks it says “Domain source compliance needs improvement” but everything is green and there’s an Ignore checkbox. Can I indeed ignore this? --- ## [Unable to determine DKIM state](https://forum.dmarcian.com/t/unable-to-determine-dkim-state/1313)
**Author:** [@leftovrbacon](https://forum.dmarcian.com/u/leftovrbacon)\ **Replies:** 6\ **Last updated:** [August 28, 2020, 6:16pm UTC](https://forum.dmarcian.com/t/unable-to-determine-dkim-state/1313 "2020-08-28T18:16:42Z")
So I setup three domains last week and one of them seems to be ok but the other two just report DKIM:no signing and under the details say “Unable to determine DKIM state.” Everything seems to check out though, I’m just … --- ## [Delivery Status Notification (Failure)](https://forum.dmarcian.com/t/delivery-status-notification-failure/1304)
**Author:** [@jminshull](https://forum.dmarcian.com/u/jminshull)\ **Replies:** 2\ **Last updated:** [August 14, 2020, 1:18pm UTC](https://forum.dmarcian.com/t/delivery-status-notification-failure/1304 "2020-08-14T13:18:46Z")
We send email (AR Statements) to customers through our CDK Global dealer management software. Recently, about half of the emails are failing, while the other half are delivered/received successfully. According to the ema… --- ## [iContact SPF/DKIM alignment](https://forum.dmarcian.com/t/icontact-spf-dkim-alignment/1297)
**Author:** [@jhob](https://forum.dmarcian.com/u/jhob)\ **Replies:** 4\ **Last updated:** [July 31, 2020, 5:46pm UTC](https://forum.dmarcian.com/t/icontact-spf-dkim-alignment/1297 "2020-07-31T17:46:42Z")
We have a domain that sends via iContact. Got the suggested SPF and DKIM records set but dmarcian reports 0% alignment (screenshot). I’ve checked DKIM validation with the Wordtothewise validation tool and it passed for… --- ## [Help to understand threat categorization](https://forum.dmarcian.com/t/help-to-understand-threat-categorization/1295)
**Author:** [@sas](https://forum.dmarcian.com/u/sas)\ **Replies:** 1\ **Last updated:** [July 27, 2020, 2:09pm UTC](https://forum.dmarcian.com/t/help-to-understand-threat-categorization/1295 "2020-07-27T14:09:05Z")
Hi all, I am pretty new to dmarcian and I’ve set up our parked domains with spf hardfails and our active sending domain uses the spf record of our hosted exchange provider. For now, the dmarc policy is set to none in or… [Previous page](https://forum.dmarcian.com/c/technical-help/23.md?page=2) [Next page](https://forum.dmarcian.com/c/technical-help/23.md?page=4)